Frequently asked questions

Click 'Get started' on any page. Enter your name, email, and password, or sign in with Google. You'll receive a verification email — click the link and your account is ready.

Your SpendLogz wallet holds your balance. Top it up via Flutterwave using card or bank transfer. Once funded, any purchase deducts from your balance instantly — no re-entering payment details.

The minimum wallet top-up is set by the platform and shown on the wallet page. You can add any amount above that in one transaction.

Wallet funds are non-withdrawable. They can only be used to purchase services on the platform.

All accounts in our inventory are aged and verified before being listed. We recommend warming them up before running heavy activity, especially for ad campaigns.

Instant. Credentials appear on screen the moment payment is confirmed and are also saved in your orders for later access.

Open a support ticket immediately with your order details. We review all valid complaints and offer a replacement or wallet refund depending on the situation and how soon you report.

Some accounts include preview links so you can check the profile before purchasing. Look for the preview buttons on the listing.

Working tools include updates, picture sets, and other digital assets used by marketers. They can be downloadable files, links to resources (like Telegram channels), or both.

After purchase, go to your Orders page. Files can be downloaded directly, and links are available to copy or open. Share links for downloads expire after 24 hours but you can generate new ones.

A bundle is a tool that includes multiple items (files and/or links). All items are delivered together on purchase.

WhatsApp, Telegram, Instagram, Facebook, Gmail, Twitter, and hundreds of other platforms that require phone verification.

Most OTPs arrive in under 30 seconds. The platform polls for incoming SMS automatically and displays it live.

200+ countries including Nigeria, US, UK, Canada, Germany, India, and more.

Card payments and direct bank transfer via Flutterwave. Both reflect instantly.

Refunds are issued to your wallet for valid complaints — non-working accounts reported within 24 hours of purchase, failed deliveries, or duplicate charges. We do not issue bank refunds.

No. Flutterwave handles all payment processing. SpendLogz never stores your card details.

Log in and go to the Support section in your dashboard. Create a ticket describing your issue and our team will respond. You can also attach screenshots or files to your ticket.

Yes. Go to your Profile page and set a password. This lets you sign in with either Google or email/password.

You'll receive in-app notifications for order updates, support replies, wallet transactions, and more. Check the bell icon in the header or visit the Notifications page.

Check your email first. If not there, open a ticket with your order ID.

Wait 2 minutes. If still not reflected, send payment proof to support.

Report within 24 hours of purchase with screenshots for a replacement.

Open a ticket immediately with your order number. We'll fix it.

Refunds go back to your wallet for valid complaints. Open a ticket to start the process.